Job Postings
Volunteer Supervisor & Sorting Associate - MedWish International

Posted 10/5/2017

Volunteers and the flow of the supply chain of medical supplies are critical to the success of MedWish International. Annually, 3,000 volunteers visit MedWish to sort, pack, and process donated items in order to make them available for shipments as international humanitarian aid. The Volunteer Supervisor & Sorting Associate (VSSA) will sort and process supplies to ensure the timely flow of the MedWish supply chain and oversee sorting projects for volunteers. In addition to producing sorted product and leading those volunteering, the VSSA will help create and improve both the volunteer and recipient experience at MedWish. This position reports to the Volunteer Program Coordinator.

Hourly, Non-exempt. Hours: Tuesday – Friday from 10am-4pm and two Saturdays per month from 9am-3pm.

MedWish International is a not-for-profit organization that saves lives and the environment by repurposing discarded medical supplies and equipment, while providing humanitarian aid to individuals and organizations that administer care in developing countries, regardless of religious or political affiliation. Please visit to learn more.


  • Sort medical supplies through both the gross and fine sorting process. Bulk supplies when needed.
  • Work with the Volunteer Program Coordinator, along with other identified members of the Operations staff, in improving the sorting process.
  • Assist with, and supervise, volunteer groups involved in all levels of the supply sorting and processing stages.
  • Engage with and supervise the work of interns, individuals, large groups, and those with our Skill Building Program as they sort and process medical supplies.
  • Increase the amount of overall sorting.
  • Understand MedWish’s sorting policies and be able to accurately educate volunteers and staff on them.
  • Enforce MedWish sorting policies.
  • Perceive and anticipate sorting needs, prioritize these projects, and communicate these needed projects to the Volunteer Program Coordinator for strategic planning purposes for volunteers.
  • Stage sorting projects for volunteers under the direction of the Volunteer Program Coordinator.
  • Assist with mission critical projects including, but not limited to, packing orders, receiving supplies, setting up for special events, clerical projects, and maintaining the workspace as needed.

Qualifications & Requirements:

  • Strong verbal and written communication skills
  • Willingness and ability to pay attention to detail
  • Strong organizational and time management skills
  • Ability to work with diverse stakeholder populations
  • Outgoing and patient demeanor
  • Precision and strict adherence to procedures
  • Ability to work 2 Saturdays a month during volunteer sort events
  • Wear flat, closed toe shoes
  • Must be able to sit, stand, and see on a constant basis
  • Must be able to bend, carry, reach, push, and pull on an frequent basis
  • Ability to succeed in a fast-paced, non-traditional work environment
  • Ability to work in a dusty and potentially hot or cold warehouse environment
  • Must pass a criminal background check and drug screen
  • Minimum of High School Diploma or GED; Medical background helpful, but not required
  • Multi lingual helpful, but not required

To Apply:  Qualified applicants should submit a resume to Britta Harman at No phone calls, please. 


Hospice Volunteer Coordinator - Ohio Living Home Health & Hospice


The Hospice Volunteer Coordinator recruits, schedules, educates, and influences volunteers to deliver the best care and services to hospice patients and families/care givers in accordance with company standards and federal, state, and local standards, guidelines, and regulations. Non-exempt. Based at Ohio Living Home Health & Hospice - Greater Cleveland in Willoughby. This mission of Ohio Living Home Health & Hospice is "to provide adults with caring and quality services toward the enhancement of physical, mental and spiritual well-being consistent with the Christian Gospel."

Operations Management

  • Maintains and supports a robust volunteer program by increasing the volunteer pool and networking and creatively using and scheduling volunteers to support hospice patients and their
  • families/caregivers and meet established goals for number of volunteer hours.
  • Recruits volunteers to meet patient and family/caregiver needs by developing community contacts and offering education about hospice care.
  • Attends and participates in interdisciplinary group meetings to assist in the development of an interdisciplinary group plan of care to meet identified needs and provides support to the
  • interdisciplinary group.
  • Implements specialized volunteer programs, including Make It Happen, picture books, group volunteers, etc.
  • Performs administrative duties such as completing reports, mailings, evaluations, and documentation, as necessary.
  • Ensures volunteers submit documentation that is informative and descriptive of the services/care provided and of the patient's response to the care in a timely and accurate manner.
  • Evaluates and identifies changes and enhancements to the volunteer program through various means, including monthly reporting and analysis.

People Management and Development

  • Supervises all volunteers.
  • Fosters a positive work environment that attracts, retains, and motivates volunteers and employees.
  • Recruits, interviews, screens, selects, and orients new volunteers.
  • Defines, establishes, and promotes performance expectations so volunteers understand and demonstrate excellence through high quality and consistent performance.
  • Evaluates job performance of volunteers in accordance with the company policy and procedure and provides developmental guidance for improved performance and growth.
  • Monitors accountability with organization requirements prescribed by the volunteer guidelines and engages volunteers who are routinely not observing these requirements in an effort to achieve compliance. Works with the Administrator when circumstances arise that necessitate further documentation and intervention.
  • Participates in the development, planning, scheduling, conducting, and monitoring of in-service training programs, on-the-job training, and orientation programs for volunteers.

Care and Relationship Management

  • Establishes a need for volunteer services with patients, families/caregivers, and location staff.
  • Provides information to individuals and community groups about the company’s volunteer
  • services and opportunities.
  • Delivers exceptional customer service by listening and responding to the needs of patients,
  • families/caregivers, and staff members.
  • All other duties as assigned.


  • Bachelor degree and at least 3 years of successful volunteer program management experience, preferably in a non-profit setting
  • Ability to be detail-oriented, organized and efficient with time
  • Proficient in Microsoft Office Suite and Google (used for email, calendars and contacts)
  • Possess a valid and current state driver’s license and automobile insurance, must have reliable
  • Able to transport materials in and out of meeting spaces
  • Strong interpersonal skills to community with constituents and colleagues with diplomacy and professionalism.
  • Ability to work independently and as a member of a larger team within a fast-pacedenvironment, while being flexible to changing expectations.
  • Successful in developing and fostering relationships with volunteers and potential volunteers, training them and resolving conflicts.
To apply:
Interested applicants should apply online at